Manufacture Your Day by SETTING CLEAR EXPECTATIONS
Happy Victoria Day to all my fellow Canadians who currently enjoy a long weekend.
Today I would like to write about expectations.
If you are not clear what you want people to do, how can they know?
As a guideline, it is always good to remember that you will get what you expect.
I am often surprised how many people come to our workshops but most of them don’t put any thought into what specifically they want to learn.
What is even more surprising that their managers rarely have a conversation with their direct reports and ask:
- Before: What do you expect to learn in this training?
- After: What have you learned? What specifically do you plan to do differently based on this training?
A good dialogue between manager and employee seems to be missing.
For many business owners and managers it can be a real challenge to communicate their expectations. Often they think people know what is expected of them but reality is that more often than not, they don’t.
We are all different and we cannot assume that someone else knows what is going on in our mind.
Expectations fall into 2 main areas:
- Behavioural Expectations
- Performance Expectations
Why do I think behavioural expectations should have priority over performance expectations? Simple answer: They are the foundation to everything else.
- Expectations must inspire a mindset of excellence and high standards
- “How to be” (i.e. honest, positive attitude, punctual, reliable, dedicated, respectful, creative, willing to learn, friendly, etc) has a tremendous impact on how people interact with each other
- Being clear on core values makes for a better performance
- High behaviour standards will bring better results
Performance expectations relate to desired outcomes and results.
- I would say that performance expectations are performance standards that are supposed to be meaningful, challenging yet achievable.
- Clarity on “what to do” and “how to do it”
- Clear objectives on measurable targets and goals
- Reinforce intention and expectations but also ask what team members expect from you (i.e. structure, timeline, support)
Communicate your expectations clearly, trust your team members and expect the best!
Food for Thought:
How clear are you when you communicate your expectations?
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