Manufacture Your Day by KNOWING THE DIFFERENCE BETWEEN SMART AND WISE
Have you ever noticed that some people don’t move before you tell them to move?
Please don’t shoot the messenger that this is self-created codependency.
We don’t have to teach people what to think, we have to teach them how to think.
Let me tell you an interesting story.
Just recently I spoke with the VP of Operations of a manufacturing company on the phone. I was inquiring if they invest in training in their organization and how they do it. He said, “Yes, but we do it all internally. Our CEO decided a while ago that all the managers will have to start coaching their team members.”
I replied, “Wow, that’s great. Where did your managers get their coaching education from?”
He went silent and then he said, “What do you mean? We pass on our knowledge to them whenever we have time. We show them what to do and how to do it. This is how we train them.”
I totally get it. Many people don’t really understand the concept of coaching and that’s why I would to shine a light on it.
The agenda (challenge of the client/coachee or what they want to learn) doesn’t come from the coach. The agenda should always come from the coachee and it has to relate to the overall goal of the coachee. Similar to athletes in the world of sport, a coach can help the coachee to reach his/her full potential.
This means helping the person to overcome mental challenges such as fear, frustration, nervousness or other limiting beliefs. A great coach is a person who has the ability to manage himself / herself very well – no judgment, encouragement, curiosity and focus on the person’s potential are on the top of the list. However, it is the effort of the coachee that will put the plan to work and help to create long-lasting improvements.
A good coach knows what questions to ask and when it is time to shut up and listen. The most influential coaches help their clients to look at their challenges from a different perspective and move them into action.
I have learned at Dale Carnegie that “most people are in a rut and they stay in a rut because they don’t use their ability to get things done.”
A trained coach can help people to get out of that rut.
The role of a manager certainly entails encouragement as well as providing ongoing constructive feedback. I would say that most managers would feel overwhelmed to “coach” their team members without formal training and based on my experience, they have a lot of other things on their plate. Stressful times can often lead to criticism.
If you are a decision maker, I encourage you to establish a training strategy and invest in formal training and/or coaching.
Food for Thought:
If you have a tooth ache, would you go to a dentist or would you ask a co-worker to pull your tooth?