Manufacture Your Day by ACKNOWLEDGING THAT YOU CANNOT “FIX” PEOPLE
Today I would like to tell you how grateful I am for every single one of my clients. I have managed to start working with more and more management teams that take self-development seriously. They better themselves and the people they work with.
Today I got a phone call from a new prospect. It is always exciting for me when the phone rings and someone wants to work with me because this person has heard that I deliver good results.
However, here is what most people don’t know about our approach:
- You cannot hire us to “fix” people.
- We are the experts in the field and we appreciate to be treated as a partner in the process.
- We are in the position to choose who is a good fit to work with – we have parted ways with clients and coachees in the past.
- Money isn’t one of our drivers. Contribution and helping people to learn and to grow is important to us.
The Manager who called me today wanted me to “fix” one of his direct reports. He told me that this person is negative, demotivated and disengaged, and that he needs a kick in the butt.
I took a deep breath and asked him a few questions:
Me: On a scale from 1 to 10 (10 being the highest) where do you see yourself as a manager?
Me: What’s your criteria for being an 8?
Manager: I have a success record to deliver results.
Me: What kind of results?
Manager: I get stuff done.
Me: Do you get help from your team to “get stuff done”?
Manager: From some but I have to tell them what to do and how to do it.
Me: Do you think you contribute in any way to your direct report’s behaviour?
Answer: No. Why do you even ask me this question?
Me: Have you ever worked with a leadership coach? If not, would you be willing to work with one?
Answer: No, but this is not about me. I don’t understand your questions. Do you want the job or not?
Me: Listening to you, I don’t think I can help you to deliver long-term results with your direct report. I wouldn’t feel comfortable wasting your money and my time.
My response left him speechless and angry.
I am very grateful that we are in the position to choose the companies we work with. It hasn’t always been this way.
Conclusion: If you want to see better results, make sure to fix the hostile environment, not the people.
Food for Thought:
What do you do to learn and to grow? How do you help your team members to get better?
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