I like to believe that the average person is not mean and out there to hurt people’s feelings on purpose. 

Having said this, I have observed that many people don’t really know how to apologize in a sincere way. That’s why they prefer not to apologize and they hope everyone will tolerate and/or forgive their misbehaviour. 

Many of us have a very strong sense of “right” and “wrong”. However, it is important to realize that what seems to be “right” for me, may not be “right” for you. Based on our upbringing, values and experience we have a different outlook on things and that’s o.k. 

In the manufacturing industry stress often gets in the way, and when we are stressed we become very different people. 

However, when you apologize and add a reason why you behaved the way you did, it takes away from the apology. 

In other words, say “I am sorry” and not “I am sorry but”….

Apologies don’t need a reason. It’s all about owning up to it, not matter what. It has been said that we should never ruin an apology with an excuse (true for our personal and professional life). 

Don’t allow your ego to get the best of you. 

Apologize from the heart and expect your apology to be accepted. Deal?

Manufacture Your Day by BELIEVING IN THE POWER OF “YET”

Happy Monday!

I have 2 favourite words. The first one is “together” and the second one is “yet”. 

I truly believe in the power of both. 

I would like to remind you about another mental strategy that has to do with the way we think and speak. Positive communication is important. 

The word “yet” is one of the most powerful words you can add to your vocabulary. So many people get discouraged too easily when things don’t work out right away. 

We have to teach our children and the people around us that there is a lot of power in the word “yet”. 

This little word changes a sentence, and it certainly change the way how we can feel about something. 

If someone asks you a question, you can also answer with “not yet”. 

Have you found a solution to this problem? Not yet but I will. 

Can you see how powerful this response would be? 

This is a mentally affirmative statement because you expect it to happen. Hoping for something is great but expecting it is far more powerful. 

Next time you want to say “I can’t”, make sure to add the word “yet”.

That’s how it works. Now make it work for yourself. 


Happy Friday! 

Isn’t it an awesome idea to charge people less money if they are polite? I am all for it.

People often ask me about the difference between a Manager and a Leader. 

My answer is simple:

  1. Managers are getting paid to lead. Their title gives them authority. If you are a Manager, ask yourself, “If I wouldn’t have a title, would people follow my lead?”
  2. Leaders don’t need a title to influence people. They lead by example, they lead the way and they have basic life and social skills. 

Leadership = influence, character, growth mindset, controlled emotional response, mental strength and the ability to believe in yourself and others.

You can demonstrate leadership in every aspect of your life. Do you put the shopping cart back where you got it from? Do you hold up the door for someone who enters the coffee shop behind you? Do you enter the plant/the office by consciously making an effort to say “Good morning”? Do you say “Thank you” on a regular basis for seemingly small and basic tasks (at home and at work)? Do you say “Please” if you want someone to do something (at home and at work)? 

Everything we teach our children often seems to be forgotten in the corporate world. This is an unfortunate result of pressure, stress, frustration and not knowing how to deal with all of that.

Are we trying to save time by cutting out politeness? 

Word of caution: People follow what they see. 

The attitudes and the behaviours you expect from your team members have to be demonstrated by YOU first. Bummer!

Please don’t expect more from others than you are prepared to deliver yourself. Everyone is supposed to play by the same rules. 

I am often amazed how much disrespectful behaviour is tolerated in manufacturing companies only because some people seem to think that people who have seniority and/or great “technical skills” (the skills to do a job) have earned the right to be rude. 

Nobody comes to work to be belittled or yelled at. 

Many times it’s not even what people say but HOW they say it (tone of voice, body language). 

Bullying and disrespectful behaviour in any kind of leadership position (CEO, President, VP, Manager, Supervisor, Area Leader, Team Leader) is something that cannot be tolerated if you would like to build a culture of innovation and excellence. 

Let’s make people aware about the importance of a simple “Hello”, “Please” and “Thank you”. This is such a great start.

It’s the little things along the way that have the greatest impact. 

Let’s pull out all the stops on your road to excellence, shall we? 


I totally know what you’re thinking right now. 

Yeah right, why would I be nice to someone who is rude to me? 

You’re not alone. This would be the reaction of most people. 

Can I provide a different perspective? 

If people are bitter and rude, it has absolutely nothing to do with you. Unfortunately this is how they live their life and how they interact with the people around them. These are the people who had hopes and dreams that may not have come true. They may have gone through hardships such as loss of a loved one, financial problems or health challenges. Most of all they feel they have no choice when it comes to improving their personal and/or professional life. 

If people don’t get better by keeping their emotions in check and by learning to control their emotional response, they will become bitter. 

Of course I am also only human and I can get upset when someone is out of control BUT what really helps me is to shift my thought process. 

  • Maybe this person has a terrible family situation. 
  • Maybe he/she just lost a loved one.
  • Maybe he/she just went through a divorce. 
  • Maybe he/she has a sick child at home. 
  • Maybe he/she has a terminal illness.
  • Maybe he/she was bullied as a child.

….. and this list goes on and on. 

Did you know that hurt people hurt people? 

In other words, we don’t know what’s going on in people’s life and we are so easy to judge. 

I encourage you to be kind to unkind people. 

Dr. Wayne Dyer said it best, “How people treat you is their karma; how you react is yours.”

Be kind! It’s good for you and it’s good for the people around you. 


I have said it before and I will say it again: “Our mind is everything.” 

Having a business strategy is important but if you don’t have a mental strategy, it can and will  make your personal and professional life unnecessary difficult. The way we think and speak can hold us back in so many ways. 

Today I would like to introduce a very simple mental strategy. 

I encourage you to eliminate “I have to” from your vocabulary. 

Replace it with “I get to” and notice the difference this will make. 

Look at this:

I have to go to work – how about “I get to go to work” and I am grateful that I have a job. 

I have to cook dinner – how about “I get to cook dinner” and I am grateful for the people at my dinner table.  

I have to do laundry – how about “I get to do laundry” and I am grateful that I have a washing machine. 

I have to pick up the kids from school – how about “I get to pick up the kids from school” and I am grateful to be blessed with children. 

I have to go to the operations’ meeting – how about “I get to go to the operations’ meeting” and I am grateful that I have a spot at that table. 

I have to travel for business to……  – how about “I get to travel for business to … ” and I am grateful for the opportunity to add value. 

Do you get my point?  

Get into the habit of counting your blessings instead of creating stress by the way you speak. 

I get to write daily messages for YOU and I am grateful for the opportunity to educate, inform and inspire. 

Now don’t wait another minute and “get to” it. 


Here is an important thought:

How can people meet your expectations if you don’t allow time to connect with your team members and provide regular feedback? 

Reality is that we are human beings and it is so easy to judge others. Society is judgmental and we are trained to conform to this judgement at a young age. We start doing what we see. 

When we judge others it has often to do with our own insecurities, shortcomings and needs. Good to be aware, right? 

Why do we think we have the right to place the meaning of “right and wrong” on situations, outcomes and people?  

We should give feedback for 2 reasons only: 

  1. Tell the person what you appreciate about him/her (reinforce positive behaviour)
  2. Give tips on how the person can improve (success tips based on their behaviour)

It is easy to destroy someone’s self-worth by criticizing them but it takes real skill to be sincere and help a person to get better. 

In our workshops we experience it all the time. People are very hesitant to give or receive feedback. That is totally understandable because many people have been criticized for so long that they feel every comment is an attack against them. 

How can companies become the best in the industry if people internally are busy fighting against each other? 

Here are my thoughts on stopping judgment: 

  • Look for the positive in the person – judgments are negative and they can’t exist if you look for the positive. 
  • Monitor your thoughts – if you think negative thoughts about the person, you can’t connect with the person. Become more aware of  what you think and how you think about the person. 
  • Remember “that feeling” of being judged – doesn’t feel good, does it? So why do it to someone else? 

Don’t be a legend in your own mind. We all make mistakes, right? 

I hope we can all agree that we need more sincerity and less judgment in the workplace.